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Simon H

1 reviews | Active since Mar 2011

02 Aug 2023, 09:02

5 Reason not to use VOX - Ever.

WARNING: Do NOT be tempted to use VOX no matter how desperate you are.

Here are 5 reasons NEVER to use VOX:

1) Everything is automated so ZERO actual customer service. They are genuinely not interested in solving your problem - the wait times for customer service including their so called Whatsapp channel are insanely long; 2) They Bill quickly and you will then get NO response form accounts if you have any queries; 3) They take NO accountability for managing their fibre backbone partners - they do not care how long the installation takes; 4) Their whatsapp chat bot does not work properly so all it will give you is excessively high blood pressure levels; 5) Their ticketing system is a trap - you feel all satisfied sending off a concern but you never hear back from anyone. Ever.

HACK : I you need instant action, CANCEL. You will immediately get a call from someone trying to persuade you not to leave.

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Aug 2023, 09:32
Official
Good day, Simon

 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply02 Aug 2023, 13:01
Official
Good day, Simon
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after they assisted to complete the self install.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox