5 people would have called me back stil no interne

After struggling to get my vox samsung 1tb data activated because my tv was ****** and vox does not want to activate it because of that I gave up and got a fat pipe 50gb package because i needed the Internet urgently. I rreceived my router promptly well done on thata and got my username and password immediately thank you. Overall service is good but now no one is able to give me technical advice and tell me why I cant connect to the net and 4 technicall opperators would have phoned me back but only customer service opperaters phones to ask what service is like. Would love to have my internet line working thats all.