5 days no internet and Vox cannot seem to get it sorted

Have been without fiber to the home since monday this week. There was a fiber break, and it was apparently fixed on monday, but have been with no internet since then. Daily calls to Vox technical support and logged tickets via email have had no effect, am now requesting a refund for this entire week and am cancelling my service and not paying a cent for this month if my internet is not on again by this afternoon when i get home. Vox keeps escalating to the useless infrastructure vendor Frogfoot, which runs the fiber, but they also cannot seem to get it fixed. There has also been weekly downtime for hours on end the last few weeks from Frogfoot and seems their entire national network is falling apart, but this is just too much and i have had enough, am a paying customer that is receiving NO service currently. Vox keeps promising to fix it and call me back and they only called me once this week and still no fix in sight.