QO
Quinn O

1 reviews | Active since May 2010

16 Oct 2015, 20:59

5 complaints. No service for over a week. Pathetic

I've had intermittent service on 2 Vox Telecoms accounts for over a week. I've had calls with technical department. I've asked for help on Twitter. I've emailed their help desk. And NOTHING for 7 days. <br> <br> I made a complaint last week about how bad the internet was. I then received a call from someone saying that it wasn't their system. I insisted it was because I had used another account and my line was fine. I then complained AGAIN. Got no response. I emailed. No response. I tweeted. No response. I called and got put on hold.<br> <br> It's absolute joke. A company just ignores their clients and their issues. That's not how problems go away you *****s. <br> <br> Utterly pathetic. I'd rather go and pay Afrihost AND THAT SAYS A LOT CONSIDERING THEY'VE JUST BEEN FINED. <br> <br> Let me go find ICASA's number while they're handing out fines for shocking service providing and breach of contract.

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Replies (1)
Vox Telecom
Vox Telecom's reply16 Oct 2015, 21:04
Official
Hello Daevanam,


Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.

Regards
Voxy
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