AO
Agbai O
1 reviews | Active since Aug 2021
16 May 2022, 10:50
48 hours to allocate payment is ancient
It is highly ridiculous that in 2022, a company still needs 48 hours to allocate payment. Made full payments for my account and still get disconnected today because they need 48 hours to allocate payment. For a company that offers “internet” in this modern age to be so behind. They can’t even give you a reasonable estimate as to when you will be reconnected, only to fold your hands and wait. Why do you have an accounts department when they cannot even verify and allocate payments. This will cost them customers in the long run. Am so glad I have requested a cancellation of my services.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
16 May 2022, 11:20Good day, Agbai O
Thank you for your review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We also take note of the cancellation request you have sent due to relocation .
We will be in contact with you soonest.
Kind regards
Vox
Thank you for your review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We also take note of the cancellation request you have sent due to relocation .
We will be in contact with you soonest.
Kind regards
Vox
Vox Telecom's reply16 May 2022, 11:20
Official
Good day, Agbai O
Thank you for your review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We also take note of the cancellation request you have sent due to relocation .
We will be in contact with you soonest.
Kind regards
Vox
Thank you for your review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We also take note of the cancellation request you have sent due to relocation .
We will be in contact with you soonest.
Kind regards
Vox
Vox Telecom's replyOfficial
18 May 2022, 12:42Good day , Agbai O
Thank you for your patience while this matter was being investigated.
The payment has been allocated and account activated.
Vox received the cancellation request dated 12 May 2022. Subsequently, the service has been set for cancellation effective 01 July 2022,
June 2022 being the cancellation notice month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
The payment has been allocated and account activated.
Vox received the cancellation request dated 12 May 2022. Subsequently, the service has been set for cancellation effective 01 July 2022,
June 2022 being the cancellation notice month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 May 2022, 12:42
Official
Good day , Agbai O
Thank you for your patience while this matter was being investigated.
The payment has been allocated and account activated.
Vox received the cancellation request dated 12 May 2022. Subsequently, the service has been set for cancellation effective 01 July 2022,
June 2022 being the cancellation notice month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
The payment has been allocated and account activated.
Vox received the cancellation request dated 12 May 2022. Subsequently, the service has been set for cancellation effective 01 July 2022,
June 2022 being the cancellation notice month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox