4 days without internet

I have had no internet since Friday, 23 December. When I expressed my concerns, I was met with a it takes 72 hours to fix the problem. Mind you all I did was unplug my router and when I plugged it again the internet was gone.

Just got feedback that service is running again but still not internet.

Ai, I'm tired of this. If it was not for that 12 month claw back I would have left. Guess that's the reason why service is this poor.

No internet during the most important dates is a true disappointment and to have an ISP that lacks customer service like this is a sad reality.

I am completely dissatisfied.