4 days without connection bcos of *********** and useless vox consultant

Been with Vox for over a year, we use to have a technician who use to assist with any vox issues within a blink of an eye. Recently we stayed 4 days without Data connection. When we call him he was not available and told us the problem is with Evotel cables and everyone in our estate is affected . I learned few hours later that it's not true. He advice us to change service provider. I logged a call. Sent over 50 emails and made several phone calls and no one was able to explain what could be the problem. The other consultant promised on the 3 rd day someone will come assist before 5pm and the others kept shifting blame on Evotel and promised to log a call with them. Early in the morning the 4 th day after sending over 50 emails someone called and assisted us telephonically, boom we where sorted and had internet connection . I feel that vox consultant are *********** and require training , they lack customer service skills as well. 4 days without connection for something that could have been solved 1st day of no connection. They are very useless I hope management will see this and attend to it. Unfortunately I didn't take their names as was frustrated by having to take trip to office cos I cannot WFH. Now I must make time and shop around.