4 days after receiving VOX wifi router still not able to connect

Item: Vox Telecom
Rating: 1
Author: Jan J

Fibre box from Vumatell installed on the 13th of January. Wifi Router from VOX delivered on the 16th of January. Failed to self install. Had various support people tried to assist. Were promised on the morning of the 18th that they would schedule me for an onsite install. Still waiting for someone to schedule the installation. Yet i received an pro rata invoice charging me from the 14th of January. Why must i pay fir for a service i cannot use.

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Replies (3)

Vox Telecom's replyOfficial

19 Jan 2023, 07:05

Good day, Jan steph**** J

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply19 Jan 2023, 07:05

Official

Jan J's updateReviewer Update

19 Jan 2023, 07:08

That is the response that i always get from you but they never phone me.

Jan J's update19 Jan 2023, 07:08

Reviewer Update

That is the response that i always get from you but they never phone me.

Vox Telecom's replyOfficial

20 Jan 2023, 10:43

Good day , Jan steph**** J

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that line has been activated and the installation has been completed after self installation failed.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply20 Jan 2023, 10:43

Official