3rd Month with no Internet yet I am billed every Month and no one calls me to fix the issue

This is the 3rd Month now still no internet and everytime I complain about the issue be it here this site or twitter I am advised the call has been logged someone will call me and that never happens. Last week Marlene in account department called me for payment when I advised I still have no payment she told me she will get tech support to call and it did not happen. I called yesterday I was advised they will get someone to check it out well that hasn't happened. I am billed for 3 months now because I refuse to pay for something I am not using. Early January I sent an email to Marlene advising her of the issue her response was I need to pay because I owe and that was that she did not care that I do not have internet when they call me it is about making the payment. I am working from home with no internet I had to get Vodacom Sim Card and LTE so I can be able to work. Please can I have the services Cancelled because this is nonsense and secondly I will not pay the bill from December till now as I did not have internet and thirdly I am not paying for the early Cancellation fee as the issue is not my fault if it was attended to I would not be cancelling. I am done with Vox and anyone who thinks of using their services please do not do it they do care about customers they only things they care about is money.