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Eric S

1 reviews | Active since Mar 2012

26 Sept 2017, 14:30

30 day cancellation policy extremely exploitative

This 30 day cancellation policy is highly exploitative as circumstances can change and making users pay for a whole month of service that they cannot use is absurd, especially in the case that service has only been active for less than a week. Will be sure to inform others that vox policies are as exploitative as this.

0
Replies (5)
Vox Telecom
Vox Telecom's reply26 Sept 2017, 14:53
Official

Good day Eric,

Thank you for bringing this to our attention. Kindly note we are looking in to this and feedback will be provided to you soon.

Regards,

Kylah

Vox Telecom
Vox Telecom's reply27 Sept 2017, 13:46
Official

Good day Eric,

As discussed with our cancellations department they have made contact with you when the cancellation was submitted.

Should you need any further assistance please don't hesitate to let us know on *** or email us at ***

Regards.

Kylah

Vox Telecom
Vox Telecom's reply27 Sept 2017, 13:46
Official

Good day Eric,

As discussed with our cancellations department they have made contact with you when the cancellation was submitted.

Should you need any further assistance please don't hesitate to let us know on *** or email us at ***

Regards.

Kylah

ES
Eric S's update27 Sept 2017, 13:48
Reviewer Update
As discussed with your cancellations department, your policies are exploitative, and as mentioned in my review, I'll be sure to inform others.
Vox Telecom
Vox Telecom's reply27 Sept 2017, 14:09
Official

Good afternoon Eric, again our sincerest apologies.

Regards,

Vox