3 weeks of fiber a month and you pay full price every month with themost useless support on earth

They charge you a full monthly fee but you only have fiber for 3weeks if you're lucky, I have requested for them to credit me for the over a week of no fiber or support and they agreed and still have not. Now again I have no fiber for a week, no support from them, they are clueless as to how to resolve the issue and play the blame game with vuma, their support technicians have no clue about whats going on and issues take over a week to get resolved if you are lucky. They make promises and commitments they can not keep and should not charge for a full month if they know they cant provide fiber for the full month. I am willing to remove this comment if they are willing to respond and rectify the issues but until then I am convinced that they **** people by ccharging for services they are not providing . Their customer support will mess you around and just remember you only have 3 weeks of fiber if you're lucky. Calling their support technicians is just wasting your airtime as they do nothing at all but ask your information and open more tickets and don't even bother resolving it or are incapable of solving it.