3 outages in 3 days with plenty of disconnects in-between

Item: Vox Telecom
Rating: 1
Author: Lee L

This is the 3rd outage in 3 days. This is impacting our livelihood - we need our line to be up so that my wife can do her remote work. Why cant Vumatel give a correct estimation?

ALSO I am not paying Vumatel for a service, I am paying Vox for a service so I expect Vox to provide feedback when there are issues.

Helpful (0)

Replies (1)

Vox Telecom's replyOfficial

16 Apr 2024, 08:03

Good day, Lee

Thank you for your patience while this matter was being resolved.

Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply16 Apr 2024, 08:03

Official