BH
Burton H
1 reviews | Active since Nov 2013
29 Aug 2023, 19:06
3 Months free subscription not honored with new installation and no service received
In July 2023 I had a 50mg line installed at my unit and was advised by the sales person that I would receive 3 months free if it was a new installation which it was. On the morning of 29th August 2023 I contacted Vox and the manager I spoke to advised that he would get in touch with me to resolve the matter and arrange a refund. When I contacted the sales person later the morning on the 29th August after speaking to the manager he assured me that the manager would contact me later in the day which never happened. Please can someone look into this matter and provide me with feedback as I am not getting any assistance?
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Replies (2)
Vox Telecom's replyOfficial
29 Aug 2023, 19:38Good day Burton H ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply29 Aug 2023, 19:38
Official
Good day Burton H ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
13 Sept 2023, 14:35Good day, Burton H ,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved and the necessary credits was loaded on your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved and the necessary credits was loaded on your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 Sept 2023, 14:35
Official
Good day, Burton H ,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved and the necessary credits was loaded on your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved and the necessary credits was loaded on your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox