CT
CHRISTO T
1 reviews | Active since Jan 2014
27 May 2023, 06:27
******
Bunch of ******. I'm trying to downgrade my connection before I cancel and they are refusing saying the invoice has been generated. It has never been an issue to UPGRADE during the month but now it an issue.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
27 May 2023, 07:50Good day CHRISTOThank you for your post.Kindly note that the details of your complaint has been sent to the Sales team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply27 May 2023, 07:50
Official
Good day CHRISTOThank you for your post.Kindly note that the details of your complaint has been sent to the Sales team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's replyOfficial
30 May 2023, 10:29Good day, CHRISTO
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each Month and due on the 1st of the following Month.
Unfortunately, a downgrade is not possible in notice Month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each Month and due on the 1st of the following Month.
Unfortunately, a downgrade is not possible in notice Month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply30 May 2023, 10:29
Official
Good day, CHRISTO
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each Month and due on the 1st of the following Month.
Unfortunately, a downgrade is not possible in notice Month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each Month and due on the 1st of the following Month.
Unfortunately, a downgrade is not possible in notice Month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox