GM
Gwendolyn M
1 reviews | Active since Sept 2017
13 Jul 2022, 16:53
200 meg fibre line down nearly 24 hours now. And No one from Vox can reconnect us. Unacceptable
Whole Night & Day with no Internet, paying R1040 per month and lost a FULL DAYS Work. Can I invoice you for the Work we LOST today, because your company has NO Customer Service what so ever. Extremely frustrated. Spike to 9 people, not 1 could sort this out and reconnect us.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Jul 2022, 17:17Good day, Gwen
Thank you for your review.
Please note that we have sent the details of your query to our Accounts Department to contact you and assist.
Kind Regards,
Vox
Thank you for your review.
Please note that we have sent the details of your query to our Accounts Department to contact you and assist.
Kind Regards,
Vox
Vox Telecom's reply13 Jul 2022, 17:17
Official
Good day, Gwen
Thank you for your review.
Please note that we have sent the details of your query to our Accounts Department to contact you and assist.
Kind Regards,
Vox
Thank you for your review.
Please note that we have sent the details of your query to our Accounts Department to contact you and assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Jul 2022, 10:33Good day, Gwen M,
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 Jul 2022, 10:33
Official
Good day, Gwen M,
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox