TM
Thabelo M
1 reviews | Active since Mar 2024
11 Jan 2025, 18:28
20 DAYS WITHOUT NETWORK!
I have been using Metrofibre network under Vox. I have not had fibre since the 23rd of December 2024 till today. I have not had any feedback about anyone coming to fix other than calls asking the same question. I am working from home and have been buying data since, come month end I will be required to pay money. 20 full days without connectivity is crazy.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
11 Jan 2025, 18:43 Good day, Thabelo!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support team for investigation and resolution.
You will be provided with feedback soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support team for investigation and resolution.
You will be provided with feedback soonest.
Kind regards,
Vox
Best regards,
Vox Telecom's reply11 Jan 2025, 18:43
Official
Good day, Thabelo!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support team for investigation and resolution.
You will be provided with feedback soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Support team for investigation and resolution.
You will be provided with feedback soonest.
Kind regards,
Vox
Best regards,
Vox Telecom's replyOfficial
17 Jan 2025, 10:19Good day, Thabelo
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply17 Jan 2025, 10:19
Official
Good day, Thabelo
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,