2 debit orders

Item: Vox Telecom
Rating: 2
Author: Maria B

Accounts department. Since July I am trying to get the voip merged with my account. I did get a new fiber contract. I had to cancel the previous one as I was moving. Vox would/could not just transfer the account. I did send the required document, but still 2 debit orders this month. Not impressed.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

02 Nov 2023, 07:33

Good day, Maria

Thank you for your review.

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.

We will provide feedback to you soonest.
Kind Regards,
Vox

Best regards,

Vox Telecom's reply02 Nov 2023, 07:33

Official

Best regards,

Vox Telecom's replyOfficial

02 Nov 2023, 10:23

Good day, Maria

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the sales team has made contact and assisted with the cession request.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Best regards,

Vox Telecom's reply02 Nov 2023, 10:23

Official

Best regards,

2 debit orders

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