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Allison N
1 reviews | Active since Aug 2021
02 Sept 2022, 03:34
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I am utterly disappointed by their services.a few months ago i took oit fibre with Vox. I then made 1st months payment and to my surprise it was never recieved i was then immediately billed R3000 cancellation fee of which i never cancelled and mind you i was not told that this is gbe procedure to follow. After having sent emails upon ails requesting clarity on this matter i just keep getting billed for a service i am not even using. Getting threatening e-mails and phone call that i am mow liable to pay R5000 to Vox. Not once has any t's and Cs regarding this been explained. Tbey are quick to get people to register with them and exploit them for their money!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Sept 2022, 07:40Good day, Allison N
Thank you for your review.
Kindly note that the details of this query has been sent to the Finance department to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Finance department to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Sept 2022, 07:40
Official
Good day, Allison N
Thank you for your review.
Kindly note that the details of this query has been sent to the Finance department to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Finance department to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Sept 2022, 13:14Good day, Allison N
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The proof of payment was requested to be able to investigate further.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The proof of payment was requested to be able to investigate further.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply05 Sept 2022, 13:14
Official
Good day, Allison N
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The proof of payment was requested to be able to investigate further.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The proof of payment was requested to be able to investigate further.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox