CM
Cassandra M
1 reviews | Active since Mar 2022
27 Mar 2022, 07:40
12 Days no Internet
12 Days without Internet. Ticket number is: Vox-***9 Our IP address keeps expiring. Problem seems to be on Vumatel side. Vumatels 3rd party provider.
The Vox technician that helped us out on Friday was amazing got us back up and running. Unfortunately after he left about 20 mins later our internet dropped again.
Can we please finally resolve this issue.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
27 Mar 2022, 10:26 Good day Cassandra M, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply27 Mar 2022, 10:26
Official
Good day Cassandra M, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
CM
Cassandra M's updateReviewer Update
28 Mar 2022, 16:59Disappointed customer.
14 Days without Internet is this what you call providing a service. I’ve heard the word escalated a lot, but no resolve of any sort. The first week I thought it was just pathetic service, but now it’s just incompetency.
I will not recommend Vox Telecom as they do not know how to fix the issue we have.
Absolutely Pathetic service. No one is willing to help or fix the issue.
They never call back. Absolute *****, disgusting service, pathetic internet providers.
14 Days without Internet is this what you call providing a service. I’ve heard the word escalated a lot, but no resolve of any sort. The first week I thought it was just pathetic service, but now it’s just incompetency.
I will not recommend Vox Telecom as they do not know how to fix the issue we have.
Absolutely Pathetic service. No one is willing to help or fix the issue.
They never call back. Absolute *****, disgusting service, pathetic internet providers.
CM
Cassandra M's update28 Mar 2022, 16:59
Reviewer Update
Disappointed customer.
14 Days without Internet is this what you call providing a service. I’ve heard the word escalated a lot, but no resolve of any sort. The first week I thought it was just pathetic service, but now it’s just incompetency.
I will not recommend Vox Telecom as they do not know how to fix the issue we have.
Absolutely Pathetic service. No one is willing to help or fix the issue.
They never call back. Absolute *****, disgusting service, pathetic internet providers.
14 Days without Internet is this what you call providing a service. I’ve heard the word escalated a lot, but no resolve of any sort. The first week I thought it was just pathetic service, but now it’s just incompetency.
I will not recommend Vox Telecom as they do not know how to fix the issue we have.
Absolutely Pathetic service. No one is willing to help or fix the issue.
They never call back. Absolute *****, disgusting service, pathetic internet providers.
Vox Telecom's replyOfficial
28 Apr 2022, 10:17Good day Cassandra M.
Thank you for your patience whilst this matter was being investigated.
After confirmation from the Network Provider , Vumatel that your services could not be restored, Vuma has advised that we can proceed with a cancellation and refund will take place from 15/03/2022. Vumatel also agreed to waiver the penalty fees.
The refund has been loaded and Vox will provide you with proof of payment once completed on our side.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
After confirmation from the Network Provider , Vumatel that your services could not be restored, Vuma has advised that we can proceed with a cancellation and refund will take place from 15/03/2022. Vumatel also agreed to waiver the penalty fees.
The refund has been loaded and Vox will provide you with proof of payment once completed on our side.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Apr 2022, 10:17
Official
Good day Cassandra M.
Thank you for your patience whilst this matter was being investigated.
After confirmation from the Network Provider , Vumatel that your services could not be restored, Vuma has advised that we can proceed with a cancellation and refund will take place from 15/03/2022. Vumatel also agreed to waiver the penalty fees.
The refund has been loaded and Vox will provide you with proof of payment once completed on our side.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
After confirmation from the Network Provider , Vumatel that your services could not be restored, Vuma has advised that we can proceed with a cancellation and refund will take place from 15/03/2022. Vumatel also agreed to waiver the penalty fees.
The refund has been loaded and Vox will provide you with proof of payment once completed on our side.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox