DS
Deon S
1 reviews | Active since Sept 2016
10 May 2021, 16:59
10 Days without Fibre due to Vox incompetency
My fibre has been down for 10 days at no fault of my own as I was a loyal customer but after multiple calls/mails and complaints they still haven’t resolved the error. The biggest challenge is that I work from home and paying exuberant mobile data rates.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 May 2021, 19:47Good day, Deon S
Thank you for your post.
Kindly note that we have escalated your complaint to the Project Management team for assistance.
We will contact you soonest to assist with the resolution of the matter.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Project Management team for assistance.
We will contact you soonest to assist with the resolution of the matter.
Kind Regards,
Vox
Vox Telecom's reply10 May 2021, 19:47
Official
Good day, Deon S
Thank you for your post.
Kindly note that we have escalated your complaint to the Project Management team for assistance.
We will contact you soonest to assist with the resolution of the matter.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Project Management team for assistance.
We will contact you soonest to assist with the resolution of the matter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 May 2021, 11:03Good day, Deon S
Kindly note that we have received confirmation from the Project Management team that the link was incorrectly terminated by the Upstream Service Provider.
Vox escalated the matter to the Upstream Provider who confirmed that the link had been re-activated on 13/May/2021.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Project Management team that the link was incorrectly terminated by the Upstream Service Provider.
Vox escalated the matter to the Upstream Provider who confirmed that the link had been re-activated on 13/May/2021.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 May 2021, 11:03
Official
Good day, Deon S
Kindly note that we have received confirmation from the Project Management team that the link was incorrectly terminated by the Upstream Service Provider.
Vox escalated the matter to the Upstream Provider who confirmed that the link had been re-activated on 13/May/2021.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Project Management team that the link was incorrectly terminated by the Upstream Service Provider.
Vox escalated the matter to the Upstream Provider who confirmed that the link had been re-activated on 13/May/2021.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox