1 week after submitting documents and haven't even been RICA'd! how long will instillation take??

We contacted Vox on 24 May 2018 to get Fibre set up at our new house. Vumatel has installed fibre in the complex, and all that needs to be done is for the fibre to be extended from the staircase into the unit, and for Vox to then activiate the line.

We signed up with Vox on Monday, 28 May 2018 and sent through all documentation needed for our application to be processed.

We were sent through an information sheet pertaining to the process. It "apparently" takes up to 2 days for Vox to RICA the account holder, whereafter we are given a reference number and instructions are sent through to Vumatel to do the necessary Instillation.

We are now a week down the line, and haven't even been given a reference number or informed whether the RICA process has been finalized. I sent an email to Yaaseen on Wednesday, I sent and email to Yaaseen on Thursday, and I sent an email to Yaaseen and tried to phone Yaasen on Friday. All my emails have been ignored, and he also didn't return my call after a message was passed onto him.

If this is the state of the customer service from Vox and we haven't even got an up and running fibre line yet then I am absolutely dreading what will happen heaven forbid we need further technical support at some point.

We have spent over R500.00 on prepaid data this last week, which is manageable if we know that there is light at the end of the tunnel and can be given an expected instillation date, but at this point I am not sure if we are going to have to buy prepaid data for another month!

Incredible how amazing the service was until the point that we signed the documents and committed ourselves to a contract with you, and now its dead silence!

We moved from Axxess as a service provider at our old house and decided to give Vox Telecom a try when we moved houses now, what a big mistake!