*******

Bad customer service extremely hard to get hold of an agent been having issues with my line for more than a month and the ticket keeps getting resolved not once was a technician sent out eventually when I was able to get hold of an agent we did a speed test with a Lan cable I sent screen shoots and he told me that there is definitely something wrong with my line and that a technician will be sent out. The technician called the next day saying he outside he was at the wrong address I am in Durban this guy was somewhere in Cape Town. Guess what the ticket got resolved. Contacted Vox again and olny after a week was I able to speak to an agent had to speed test again send screen shots and the agent told me that the speed not correct he will escalate. 2 days later the ticket is resolved I had no choice to cancel but they tell me the line will olny be cancelled in February 2024 and that the hardware must be collected which means I am still getting billed for a service I am not receiving when I want to stream I have to tell my kids to disconnect. I would really appreciate it if you can cancell my contract and you can guys can come collect your **** and the line can be released so that I can move over to another ISP as I am getting billed for a 400meg line