VOLTEX - PROBABLY THE WORST SHOPPING EXPERIENCE IN THE WORLD!!!

I placed an order on 1 August 2026, which voltex confirmed with an email. As directed in their email, I drove to Voltex Port Elizabeth, 10 Albany Rd, Gqeberha Central, Gqeberha, 6001, South Africa that morning to collect the item as ordered. Upon arrival at 10 Albany Road as indicated above, the premises were closed and it appears to be vacant. I enquired from the neighbouring tenant the whereabouts of voltex and he indicated that they already vacated the premises in 2025. He gave me directions to the new voltex branch in the vicinity of Main Road, Port-Elizabeth. So voltex have sent me on a wildgoose chase to this address for absolutely nothing. I drove 10km from my residence to this address which was a waste of time and resources. I then drove to search for voltex near Main Road, Port Elizabeth where I met one Pieter Heynie, the branch manager. He was really not very friendly. I indicated to him the purpose of my visit whereupon he indicated that he cannot fulfill the order as the price I paid online for the item was below his cost price and that he will get flack from the regional accountant if he did supply the item to me below cost. (WHAT?????) He conceded that he has stock of the item. Furthermore, he indicated that he also has not received an order as of yet from voltex Johannesburg to supply the item to me and therefore he cannot give it to me. Pieter also confirmed that voltex has vacated the 10 Albany Road-address already in 2025. According to Pieter he indicated the change of address to voltex, Johannesburg last year and they have not updated the address online as of yet. Ahh the blame game.... If that is the case then it would seem that voltex, Johannesburg does not even know or even care in the slightest where their branches are situated and where they sent customers for collections. That is actually *****ulent to collect people's money and send them to a non-existent address for collection!!! I indicated to the said Pieter Heynie that his branch was part of the voltex group and all prices asked online are surely for the voltex group as a whole. Furthermore the order indicated that my order can be collected in 4 hours time. He answered that voltex, Johannesburg do whatever they want but he can't supply the item. Pieter then indicated that there was a similar order the day before for the same item that he also could not fulfill due to the same problems or rather excuses. All blame according to him should be laid before the door of voltex, Johannesburg. He indicated that he will arrange delivery only after he got an order from voltex, Johannesburg. I indicated to him that that is unacceptable and that he must supply me with the details of a contact person at voltex, Johannesburg. He then gave me the details of Kelly Swartz. I made contact with the said Kelly Swartz. She is the e-commerce manager at voltex. I indicated to her what transpired thus far as to my order and that I want the item plus a discount to be re-imbursed to me for my wasted costs as to time and travel or a full refund of the amount I paid plus credit card interest on the transaction amount. She indicated she will arrange delivery of the item without addressing the issue of my wasted costs. I then indicated that I do not want the item any longer and that I want a full refund plus the interest on the amount as referred to above. voltex per Kelly Swartz indicated that they will refund the amount but without any interest. Even though Kelly Swartz apologized for their poor service, more than 10 days has now passed since this bad experience with voltex and STILL I have NOT received any refund from voltex!!!

What utter *******!!! I have never had such a shopping experience at any vendor in SA. Never!!! I will never ever again deal with voltex again. Never!!! voltex and their service stinks!! This experience is totally unacceptable for any consumer. Shame on you!!!! They are *****alent and I call them out in public for what they are. Don't order from them as they ***** your money!!! Rather go to Mica or Builders or Chamberlains!!!!!

Take note I have dealt with Management in this whole bad experience and this just speaks volumes of their attitude.