Based on recent customer reviews, Voltex is drawing consistent criticism across its branch network, including Gqeberha, Pretoria North, Rustenburg, Brackenfell, Pinetown, Alberton and Atterbury. Shoppers describe refunds promised but never paid, online orders that cannot be fulfilled at collection, outdated branch addresses, incomplete boxes and missing items. Staff are frequently called unhelpful, dismissive or rude, with one customer reporting gendered treatment at the counter. Unanswered phones, warranty claims left unresolved and repeated promises of callbacks that never come compound the frustration for both retail and trade clients.
Replied to 100% of negative reviews
Reply time on negative reviews: 390h 23m
TrustIndex
2.5
Ranking
#17
in Home Services
Reply Time
390h 23m
NPS Score
-34
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 390h 23m
Nov '25 - Oct '26
Frequently Asked Questions About Voltex
What do customers say about Voltex?
Based on recent customer reviews, Voltex is drawing consistent criticism across its branch network, including Gqeberha, Pretoria North, Rustenburg, Brackenfell, Pinetown, Alberton and Atterbury. Shoppers describe refunds promised but never paid, online orders that cannot be fulfilled at collection, outdated branch addresses, incomplete boxes and missing items. Staff are frequently called unhelpful, dismissive or rude, with one customer reporting gendered treatment at the counter. Unanswered phones, warranty claims left unresolved and repeated promises of callbacks that never come compound the frustration for both retail and trade clients.
Is Voltex trustworthy?
Voltex has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 390 hours 23 min. Hellopeter has tracked Voltex across 125 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Complaint
I am writing to formallon the incident that occurred on 30 July 2026, when one of their drivers bumped into my car and caused damages. I reported the matter promptly, and as requested, I provided both the No Claim Letter and a quotation from my insurance company. Since then, I have not received any feedback from their side. Despite my repeated attempts to reach out, I am constantly told by their underwriter that they are waiting for a report from the assessor. There has been no proactive communication from their team, and I am left to keep calling for updates. This delay is unacceptable. My vehicle remains damaged, and I urgently need this matter resolved. @Paladin Underwriting Managers Pty. Ltd
1 reviews | Active since Sept 2026
Complaint
I am writing to formallon the incident that occurred on 30 July 2026, when one of their drivers bumped into my car and caused damages. I reported the matter promptly, and as requested, I provided both the No Claim Letter and a quotation from my insurance company. Since then, I have not received any feedback from their side. Despite my repeated attempts to reach out, I am constantly told by their underwriter that they are waiting for a report from the assessor. There has been no proactive communication from their team, and I am left to keep calling for updates. This delay is unacceptable. My vehicle remains damaged, and I urgently need this matter resolved. @Paladin Underwriting Managers Pty. Ltd
1 reviews | Active since Jul 2025
VOLTEX - PROBABLY THE WORST SHOPPING EXPERIENCE IN THE WORLD!!!
I placed an order on 1 August 2026, which voltex confirmed with an email. As directed in their email, I drove to Voltex Port Elizabeth, 10 Albany Rd, Gqeberha Central, Gqeberha, 6001, South Africa that morning to collect the item as ordered. Upon arrival at 10 Albany Road as indicated above, the premises were closed and it appears to be vacant. I enquired from the neighbouring tenant the whereabouts of voltex and he indicated that they already vacated the premises in 2025. He gave me directions to the new voltex branch in the vicinity of Main Road, Port-Elizabeth. So voltex have sent me on a wildgoose chase to this address for absolutely nothing. I drove 10km from my residence to this address which was a waste of time and resources. I then drove to search for voltex near Main Road, Port Elizabeth where I met one Pieter Heynie, the branch manager. He was really not very friendly. I indicated to him the purpose of my visit whereupon he indicated that he cannot fulfill the order as the price I paid online for the item was below his cost price and that he will get flack from the regional accountant if he did supply the item to me below cost. (WHAT?????) He conceded that he has stock of the item. Furthermore, he indicated that he also has not received an order as of yet from voltex Johannesburg to supply the item to me and therefore he cannot give it to me. Pieter also confirmed that voltex has vacated the 10 Albany Road-address already in 2025. According to Pieter he indicated the change of address to voltex, Johannesburg last year and they have not updated the address online as of yet. Ahh the blame game.... If that is the case then it would seem that voltex, Johannesburg does not even know or even care in the slightest where their branches are situated and where they sent customers for collections. That is actually *****ulent to collect people's money and send them to a non-existent address for collection!!! I indicated to the said Pieter Heynie that his branch was part of the voltex group and all prices asked online are surely for the voltex group as a whole. Furthermore the order indicated that my order can be collected in 4 hours time. He answered that voltex, Johannesburg do whatever they want but he can't supply the item. Pieter then indicated that there was a similar order the day before for the same item that he also could not fulfill due to the same problems or rather excuses. All blame according to him should be laid before the door of voltex, Johannesburg. He indicated that he will arrange delivery only after he got an order from voltex, Johannesburg. I indicated to him that that is unacceptable and that he must supply me with the details of a contact person at voltex, Johannesburg. He then gave me the details of Kelly Swartz. I made contact with the said Kelly Swartz. She is the e-commerce manager at voltex. I indicated to her what transpired thus far as to my order and that I want the item plus a discount to be re-imbursed to me for my wasted costs as to time and travel or a full refund of the amount I paid plus credit card interest on the transaction amount. She indicated she will arrange delivery of the item without addressing the issue of my wasted costs. I then indicated that I do not want the item any longer and that I want a full refund plus the interest on the amount as referred to above. voltex per Kelly Swartz indicated that they will refund the amount but without any interest. Even though Kelly Swartz apologized for their poor service, more than 10 days has now passed since this bad experience with voltex and STILL I have NOT received any refund from voltex!!! What utter *******!!! I have never had such a shopping experience at any vendor in SA. Never!!! I will never ever again deal with voltex again. Never!!! voltex and their service stinks!! This experience is totally unacceptable for any consumer. Shame on you!!!! They are *****alent and I call them out in public for what they are. Don't order from them as they ***** your money!!! Rather go to Mica or Builders or Chamberlains!!!!! Take note I have dealt with Management in this whole bad experience and this just speaks volumes of their attitude.
1 reviews | Active since Jul 2025
VOLTEX - PROBABLY THE WORST SHOPPING EXPERIENCE IN THE WORLD!!!
I placed an order on 1 August 2026, which voltex confirmed with an email. As directed in their email, I drove to Voltex Port Elizabeth, 10 Albany Rd, Gqeberha Central, Gqeberha, 6001, South Africa that morning to collect the item as ordered. Upon arrival at 10 Albany Road as indicated above, the premises were closed and it appears to be vacant. I enquired from the neighbouring tenant the whereabouts of voltex and he indicated that they already vacated the premises in 2025. He gave me directions to the new voltex branch in the vicinity of Main Road, Port-Elizabeth. So voltex have sent me on a wildgoose chase to this address for absolutely nothing. I drove 10km from my residence to this address which was a waste of time and resources. I then drove to search for voltex near Main Road, Port Elizabeth where I met one Pieter Heynie, the branch manager. He was really not very friendly. I indicated to him the purpose of my visit whereupon he indicated that he cannot fulfill the order as the price I paid online for the item was below his cost price and that he will get flack from the regional accountant if he did supply the item to me below cost. (WHAT?????) He conceded that he has stock of the item. Furthermore, he indicated that he also has not received an order as of yet from voltex Johannesburg to supply the item to me and therefore he cannot give it to me. Pieter also confirmed that voltex has vacated the 10 Albany Road-address already in 2025. According to Pieter he indicated the change of address to voltex, Johannesburg last year and they have not updated the address online as of yet. Ahh the blame game.... If that is the case then it would seem that voltex, Johannesburg does not even know or even care in the slightest where their branches are situated and where they sent customers for collections. That is actually *****ulent to collect people's money and send them to a non-existent address for collection!!! I indicated to the said Pieter Heynie that his branch was part of the voltex group and all prices asked online are surely for the voltex group as a whole. Furthermore the order indicated that my order can be collected in 4 hours time. He answered that voltex, Johannesburg do whatever they want but he can't supply the item. Pieter then indicated that there was a similar order the day before for the same item that he also could not fulfill due to the same problems or rather excuses. All blame according to him should be laid before the door of voltex, Johannesburg. He indicated that he will arrange delivery only after he got an order from voltex, Johannesburg. I indicated to him that that is unacceptable and that he must supply me with the details of a contact person at voltex, Johannesburg. He then gave me the details of Kelly Swartz. I made contact with the said Kelly Swartz. She is the e-commerce manager at voltex. I indicated to her what transpired thus far as to my order and that I want the item plus a discount to be re-imbursed to me for my wasted costs as to time and travel or a full refund of the amount I paid plus credit card interest on the transaction amount. She indicated she will arrange delivery of the item without addressing the issue of my wasted costs. I then indicated that I do not want the item any longer and that I want a full refund plus the interest on the amount as referred to above. voltex per Kelly Swartz indicated that they will refund the amount but without any interest. Even though Kelly Swartz apologized for their poor service, more than 10 days has now passed since this bad experience with voltex and STILL I have NOT received any refund from voltex!!! What utter *******!!! I have never had such a shopping experience at any vendor in SA. Never!!! I will never ever again deal with voltex again. Never!!! voltex and their service stinks!! This experience is totally unacceptable for any consumer. Shame on you!!!! They are *****alent and I call them out in public for what they are. Don't order from them as they ***** your money!!! Rather go to Mica or Builders or Chamberlains!!!!! Take note I have dealt with Management in this whole bad experience and this just speaks volumes of their attitude.
1 reviews | Active since Jul 2019
Voltex does not want to refund me my balance
Good day Please assist me get my refund from Voltex Pretoria North , firstly i went through hell just to change some items from Voltex Pretoria North now I am being played around when I request my refund , I submitted my new proof of account letter after I closed my credit card which i initially used to buy the items , now when the supposed to refund me they say I need to also write an email stating that i have changed my account, just now Soma Ayanda from Gezing is are requesting a collection receipt which they have a copy from their end please rescue me form this circus .
1 reviews | Active since Jul 2019
Voltex does not want to refund me my balance
Good day Please assist me get my refund from Voltex Pretoria North , firstly i went through hell just to change some items from Voltex Pretoria North now I am being played around when I request my refund , I submitted my new proof of account letter after I closed my credit card which i initially used to buy the items , now when the supposed to refund me they say I need to also write an email stating that i have changed my account, just now Soma Ayanda from Gezing is are requesting a collection receipt which they have a copy from their end please rescue me form this circus .
1 reviews | Active since May 2021
Bad service ordering
Placed an order for products with the Rustenburg Branch on the 17th of June 2026, still haven’t received my order today. They say they only received 3 of the 5 cable knives and when I follow up on the remaining 2 I’m not given proper answers. My client is furious
1 reviews | Active since May 2021
Bad service ordering
Placed an order for products with the Rustenburg Branch on the 17th of June 2026, still haven’t received my order today. They say they only received 3 of the 5 cable knives and when I follow up on the remaining 2 I’m not given proper answers. My client is furious
1 reviews | Active since Jun 2026
Not receiving complete product purchase
Bought Kapa Energy Q600 Solar product on 26 June 2026. Realized that there is no AC Input cable or User manual in the box. Called them on 27 June 2026 to ask where it is we got the response that they don't know where it is. Asked to give one out of another box, to which they responded that there is no stock. This is absolutely pathetic. Paying over R4000 for a product that is not complete. This happened at Voltex Rietfontein. Unfortunately had to use this Voltex because there is no email contact information on the website.
1 reviews | Active since Jun 2026
Not receiving complete product purchase
Bought Kapa Energy Q600 Solar product on 26 June 2026. Realized that there is no AC Input cable or User manual in the box. Called them on 27 June 2026 to ask where it is we got the response that they don't know where it is. Asked to give one out of another box, to which they responded that there is no stock. This is absolutely pathetic. Paying over R4000 for a product that is not complete. This happened at Voltex Rietfontein. Unfortunately had to use this Voltex because there is no email contact information on the website.
1 reviews | Active since Feb 2024
Bad Management
Branch manager needs training on customar relations and comunication on repair progress feedback! Empty promises to get back to me on where we are with the repair.YES I am aware of the backlog.All I am asking for is to be kept in the loop and email trail in order to keep my clients informed.Very frustrating to get the same old answer of I am just busy with something but wil get back to you today..LOL
1 reviews | Active since Feb 2024
Bad Management
Branch manager needs training on customar relations and comunication on repair progress feedback! Empty promises to get back to me on where we are with the repair.YES I am aware of the backlog.All I am asking for is to be kept in the loop and email trail in order to keep my clients informed.Very frustrating to get the same old answer of I am just busy with something but wil get back to you today..LOL
1 reviews | Active since Jan 2020
Voltex Electrical Wholesaler Brackenfell unprofessional
I bought 6 led tubes online at the Brackenfell branch. When I picked it up on the 7th of April 2026 two was faulty. When back on the 9th of April 2026 and there was first a problem with how they gonna reverse the online payment and after a while I decided to just replace the two faulty ones. The salesperson promised me that he will get stock the following day and he will call me. I had to callback to find out what's happening. It was a struggle to get hold of someone on the phone because no one was answering the phone. After seven attempts finally got someone on the phone just to be redirected to a salesman. After explaining myself, I found out that the person who was supposed to call me back wasn't there today but I was again told they will call me back to check if the stock did arrive. And again l'm still waiting.
1 reviews | Active since Jan 2020
Voltex Electrical Wholesaler Brackenfell unprofessional
I bought 6 led tubes online at the Brackenfell branch. When I picked it up on the 7th of April 2026 two was faulty. When back on the 9th of April 2026 and there was first a problem with how they gonna reverse the online payment and after a while I decided to just replace the two faulty ones. The salesperson promised me that he will get stock the following day and he will call me. I had to callback to find out what's happening. It was a struggle to get hold of someone on the phone because no one was answering the phone. After seven attempts finally got someone on the phone just to be redirected to a salesman. After explaining myself, I found out that the person who was supposed to call me back wasn't there today but I was again told they will call me back to check if the stock did arrive. And again l'm still waiting.