JP
Jonathan P

1 reviews | Active since Jan 2020

10 Apr 2026, 16:40

Voltex Electrical Wholesaler Brackenfell unprofessional

I bought 6 led tubes online at the Brackenfell branch. When I picked it up on the 7th of April 2026 two was faulty. When back on the 9th of April 2026 and there was first a problem with how they gonna reverse the online payment and after a while I decided to just replace the two faulty ones. The salesperson promised me that he will get stock the following day and he will call me. I had to callback to find out what's happening. It was a struggle to get hold of someone on the phone because no one was answering the phone. After seven attempts finally got someone on the phone just to be redirected to a salesman. After explaining myself, I found out that the person who was supposed to call me back wasn't there today but I was again told they will call me back to check if the stock did arrive. And again l'm still waiting.

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Replies (1)
Voltex
Voltex's reply16 Apr 2026, 10:19
Official
Hi Jonathan, 

We’re very sorry to hear about your experience and the inconvenience caused. This is not the level of service or follow-up we aim to provide, and we understand how frustrating this must have been. 

Your feedback has been noted and will be addressed with the Brackenfell team to improve communication, stock handling, and customer follow-up. 

Thank you for bringing this to our attention. 

Kind regards,
The Voltex Team