Voltex D120KP Prepaid Electricity

Hello,

I am very frustrated with the Voltex D120KP prepaid electricity meter. My wife and I have spent hours trying to load electricity vouchers and they’re just not going through. We even tried different vouchers. Now the electricity is off, city power can’t help right now and we are literally sitting in the dark and it’s freezing cold.

The meter sometimes refuses to take the vouchers and reverts to the normal home screen after “waiting for confirmation”. It’ll do this for hours then finally accept. This time it hasn’t accepted and is not even showing the waiting for confirmation message. I’m at a loss and do not know what to do.