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VM
Vezubuhle M

1 reviews | Active since Apr 2020

30 Apr 2020, 21:51

Voltex D120KP Not working

Dear Voltex

We are very frustrated with our new prepaid meter, the Voltex D120KP. We moved from metered to pre-paid electricity in February. Since then we have had massive issues. I am writing to you while sitting in darkness and a very unhappy family. The issues we are experiencing have been listed below. 1. We are unable to recharge the meter, we type the token but it does not accept it. We have even gone to the extent of purchasing more than one voucher to try our luck to see if that will work. 2. The meter is currently completely off as we suspect that the back up battery is now gone 3. City Power is unable to assist, we have called and logged faults to no avail. 4. None of the Voltex emergency numbers are being answered so no luck there too

As a result our home is in pitch darkness and we are not even able to arm our alarm system. We have no idea how we will continue with no electricity in our home. Voltex may you urgently assist and tell us how to get out of this problem.

0
Replies (5)
Voltex
Voltex's reply01 May 2020, 13:09
Official
Good day Vezubuhle

We are sorry to hear about your frustrating experience.

We trust, after being visited by City Power last night, you are satisfied with the outcome.

Regards
The Voltex Team

VM
Vezubuhle M's update24 Jul 2020, 14:05
Reviewer Update
Hi Voltex. We are still struggling with this every month. As we speak waiting for City Power from 9am this morning. Both Hubby and I have been unable to work due to no power. May you please assist as this meter does not work efficiently.
VM
Vezubuhle M's update24 Jul 2020, 14:07
Reviewer Update
Please may you contact me so I may give you a screenshot of all the faults we have logged this year. At least once a month. This is quite dreadful. We are at the mercy of your prepaid meter that does not work. Are you able to arrange for this to be replaced or even taken out as we have reached boiling point
Voltex
Voltex's reply24 Jul 2020, 16:27
Official
Good day Vezubuhle

We apologise for any inconvenience caused and trust you are satisfied with the outcome after to speaking to one of our representatives.

Regards
The Voltex Team
VM
Vezubuhle M's update24 Jul 2020, 19:01
Reviewer Update
Your agent was super friendly and have just spoken to her again. Unfortunately she is unable to assist as we are still waiting for City Power but no show. Our neighbour's were kind enough to lend us their generator but how sad that no useful assistance from yourselves. Please may you discontinue this meter. It is an utter nonsense of a meter. Really unhappy