1 reviews | Active since May 2019
Voltex Constantia Kloof Poor service
Terrible customer service from the branch in Constantia kloof. I arrived to purchase some cable. Salesman informed me that they have 8kw inverters in stock. He was on his way out at the time. I asked him to reserve one seeing that he has an appointment. He informed me that he would be in by 10 the next morning. I sent him a WhatsApp message to confirm that I needed the unit and that he had to keep one aside for me. He agreed with a thumbs up. Morning came and he informed me that I should come at 11. Just before 11 he contacted me via WhatsApp to inform me that the inverters were sold out. We obviously had words…he now insists he did not agree to keep one aside for me and that they don’t work that way. This inverter is for an install in Lesotho. 😡 Definitely not how customers should be treated…Adios Voltex.
We were dismayed to read about the experience you had at our branch and whilst we weren’t able to resolve the problem to your satisfaction, we have learnt valuable lessons from the incident.
Regards
The Voltex Team
We were dismayed to read about the experience you had at our branch and whilst we weren’t able to resolve the problem to your satisfaction, we have learnt valuable lessons from the incident.
Regards
The Voltex Team
