Voltex causing problems for us

I've got a big problem caused by this company.

- My company was registered for VAT in the beginning of April 2019. - On the same day I sent an email to my Voltex branch where I've got an account that they should add my VAT number on the invoices.

Now in October SARS reqeusted random invoices from me for invoices in April, one of which is from Voltex.

- The invoice I refer to is 3 weeks after I've reqeusted to add my VAT number. - There is to date still no VAT number on my invoices. - I called the finance department at the branch where I've got the account and they acknowledge they've received my mail about adding the VAT number and that they have sent it to head office but never heard back from them again regarding the matter. I reqeusted to add my VAT number and do a reprint of the invoice but they now tell me sorry there's nothing they can do it's too long ago.

If I send this invoice to SARS with no VAT number they are going to do an audit on all my invoices and all invoices with no VAT number I will need to pay the VAT back to SARS as it's VAT I've claimed as an expence ever since I've been VAT registered. From April till now. It's thousands of rands.

This needs to be rectified ASAP as I've got 21 days to send the invoices to SARS, its already day 6 now and Voltex isn't providing any solutions so far.