Voltex Brackenfell needs an attitude change

On Friday, 23 August 2019 I phoned Voltex Brackenfell Cape Town at 09:12 and told the lady at reception I wanted to speak with someone at sales. She responded that they were all busy with clients but she would take my number and ask one of them to call me back as soon as they are free. Its Monday 26 August and still waiting for the call back. Now I agree this is one incident and would not normally require a Hello Peter review but I have been to the outlet on more than one occasion to purchase electrical items and on each occasion was met with unfriendly sales people (3) seated behind a counter. They never greet, never smile, never advise, never take time to explain anything making one feel its an in and out business not that the are very busy evident on all occassions I was there. There are two ladies and one coloured male (me being a coloured as well so no its not being ******s) who thinks he owns the place his attitude being the worst never lifting his head to acknowledge you waiting at the counter to be assisted. I noted a sign displayed at reception calling for compliments or complaints to be emailed to *** but put it off thinking it would get better but each time I interact with Voltex Brackenfell I am convinced its their corporate culture.