AP
Arisca P
1 reviews | Active since Jun 2026
27 Jun 2026, 11:19
Not receiving complete product purchase
Bought Kapa Energy Q600 Solar product on 26 June 2026. Realized that there is no AC Input cable or User manual in the box. Called them on 27 June 2026 to ask where it is we got the response that they don't know where it is. Asked to give one out of another box, to which they responded that there is no stock. This is absolutely pathetic. Paying over R4000 for a product that is not complete. This happened at Voltex Rietfontein. Unfortunately had to use this Voltex because there is no email contact information on the website.
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Voltex's replyOfficial
29 Jun 2026, 13:42 Dear Arisca,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused.
We understand your disappointment and regret that the matter was not resolved to your satisfaction. Your feedback regarding both the product and the service received has been noted and shared with the relevant team for investigation and review.
The relevant person will be in contact with you to try and resolve this.
The relevant person will be in contact with you to try and resolve this.
Kind regards,
The Voltex Team
Voltex's reply29 Jun 2026, 13:42
Official
Dear Arisca,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused.
We understand your disappointment and regret that the matter was not resolved to your satisfaction. Your feedback regarding both the product and the service received has been noted and shared with the relevant team for investigation and review.
The relevant person will be in contact with you to try and resolve this.
The relevant person will be in contact with you to try and resolve this.
Kind regards,
The Voltex Team