BS
Brandon S
1 reviews | Active since Sept 2020
11 Sept 2020, 09:55
Faulty meter device.
Currently using a prepaid meter device, specifically the D120KP model. Every month or so it will refuse to accept codes and go blank after the "wait for confirmation" message. I logged a fault with Voltex and was told I'd be contacted after 30 minutes to an hour. It has now been 4 hours with no communication while I am stuck waiting in the dark.
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Replies (2)
Voltex's replyOfficial
11 Sept 2020, 13:10Good day Brandon
We apologise for any inconvenience caused and trust you are satisfied with the outcome after communicating with one of our representatives.
Regards
The Voltex Team
We apologise for any inconvenience caused and trust you are satisfied with the outcome after communicating with one of our representatives.
Regards
The Voltex Team
Best regards,
Voltex's reply11 Sept 2020, 13:10
Official
Good day Brandon
We apologise for any inconvenience caused and trust you are satisfied with the outcome after communicating with one of our representatives.
Regards
The Voltex Team
We apologise for any inconvenience caused and trust you are satisfied with the outcome after communicating with one of our representatives.
Regards
The Voltex Team
Best regards,
BS
Brandon S's updateReviewer Update
11 Sept 2020, 13:13The reply from Voltex was quick and professional. It seems they are unable to do any kind of maintenance or fixing of the meter devices and third party technicians had to be contacted. I am happy with how they handled their part of the complaint.
BS
Brandon S's update11 Sept 2020, 13:13
Reviewer Update
The reply from Voltex was quick and professional. It seems they are unable to do any kind of maintenance or fixing of the meter devices and third party technicians had to be contacted. I am happy with how they handled their part of the complaint.