TN
Terrance N
1 reviews | Active since Dec 2021
01 Dec 2021, 14:22
Faulty Meter
Dear Voltex management, I am currently sitting without power since early parts of the morning. The Voltex Meter will not power on as I have not electricity due to the meter not accepting the voucher. I have tried 2 difference vouchers and still no joy. You machine only works of plug power and no battery which makes the situation even more difficult. I have logged a call with City Power and its been more than 6 hours and i have not received any help. My fridge and Freezer is starting to defrost, the last thing i need is for my food stuff to go off and that will be a bigger issue. I am living in Midrand and i would appreciate it if you can attend to this matter at the soonest.
Regards Terrance ***
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Voltex's replyOfficial
01 Dec 2021, 15:43 Good day Terrance Whist we understand your frustration, Voltex is not permitted to carry out any work on City Power meters. Whilst we would love to assist you, we are contractually bound by our agreement, and as such, your only avenue of recourse is directly with City Power. We apologise for any inconvenience caused and trust you are satisfied with the outcome after communicating with one of our representatives. Regards The Voltex Team
Voltex's reply01 Dec 2021, 15:43
Official
Good day Terrance Whist we understand your frustration, Voltex is not permitted to carry out any work on City Power meters. Whilst we would love to assist you, we are contractually bound by our agreement, and as such, your only avenue of recourse is directly with City Power. We apologise for any inconvenience caused and trust you are satisfied with the outcome after communicating with one of our representatives. Regards The Voltex Team