Complaint

I am writing to formallon the incident that occurred on 30 July 2026, when one of their drivers bumped into my car and caused damages. I reported the matter promptly, and as requested, I provided both the No Claim Letter and a quotation from my insurance company. Since then, I have not received any feedback from their side. Despite my repeated attempts to reach out, I am constantly told by their underwriter that they are waiting for a report from the assessor. There has been no proactive communication from their team, and I am left to keep calling for updates. This delay is unacceptable. My vehicle remains damaged, and I urgently need this matter resolved. @Paladin Underwriting Managers Pty. Ltd