Wrong Order ...

I have been buying from Volpes on line and instore for years, unfortunately the online buying is a disaster now ..I placed an order online and received and signed for the parcel, when I opened it realized it was not mine although my address!! I immediately phone volpes online number and told them what had happened, the gentleman was very helpful and made arrangements for it to be collected, today I sent volpes a mail to find out why I still don't have my order and they tell me yes I do I signed for it! Tried to explain what happened but to no avail..Luckily I made a copy of the wrong order and got the courier to sign it, sent that through to them and not a word!! Volpes you need to shake up your online service..I will never order online again..