Filter reviews by:
  0
0 Total Reviews

0 Review
0 Review
0 Review
0 Review
0 Review

3 reviews | Active since Oct 2020
20 May 2025 at 12:44

Customer Service beyond Expectations

Recently returned linen to the Volpes shop in Tokai which I had purchased at another Branch. The return was not straightforward thru no fault of Caroline or the Tokai Branch. She nevertheless turned what could have been a wasted and time consuming effort on my part ito a positive and rewarding shopping experience. My thanks to her and the Volpes team at Tokai
Reply (0)
3 reviews | Active since Jul 2018
13 May 2025 at 09:37

Terrible experience at Volpes Ballito Junction

Terrible experience. I bought a duvet cover and only noticed a white mark when I got home, which shows through on coloured covers. When I tried to exchange it, I was treated terribly. Staff accused me of using and washing it, even though I had just opened it. The pillow cases were also poorly made with threads coming apart. The manager was unhelpful and the call centre just said "whatever the manager says goes." I was ...
Unhappy customer
Reply (0)
3 reviews | Active since Apr 2017
08 May 2025 at 11:18

Disappointed and angry

I ordered a duvet set on 17 April 2025 and on 23 April 2025 I received an email informing that the duvet was out of stock but they managed to outsource from one of their branches I'll be receiving it soon. I then ordered another one on 24 April 2025 and there was no communication regarding that. I had to call their customer care line on 05 May 2025 regarding both orders and I was told that they are still trying to trace w...
Unhappy customer
Reply (1)
Volpes, The Home of Linen’s reply
16 May 2025 at 09:35
Hi Thoko

We truly regret the experience you’ve had and sincerely apologize for any frustration this may have caused. 
Our sale items are available while stocks last and we understand how disappointing it can be when a popular item sells out quickly. We can confirm that your refund for this order has been successfully processed.

On a brighter note, we're happy to let you know ...
4 reviews | Active since Sep 2024
07 May 2025 at 11:32

Complain about incorrect curtain order and poor service

The complaint is regarding the poor service I received following my purchase of an eyelet curtain from your East London store on January 29, 2025. At the time of purchase, I was informed that the item was out of stock but would be sourced from other branches. I waited for over one month, and on April 9, I was advised that the curtain was out of stock across all stores but was being manufactured. I patiently waited until Ap...
Unhappy customer
Reply (1)
Volpes, The Home of Linen’s reply
16 May 2025 at 09:43
Hi Sinekhaya

Thank you for your patience. 
We sincerely apologize for the inconvenience you experienced and appreciate your understanding. 

We’re pleased to confirm that your issue has been resolved. 

Your feedback is valuable and we are working to improve our processes to prevent similar situations. 
Please let us know if you need further assistance. We ...
3 reviews | Active since Oct 2023
06 May 2025 at 13:27

Communication sucks

Good morning Im writing this with very mixed emotions. I bought so many items from your company. In store and on line This time I realise that your marketing is very good but your after service is horrible. Please do me a favour: Phone ********** and try to speak To ANYONE at Volpes. Nevermind not knowing how to search for my online shopping parcel, I can't even speak to some one at Volpes. Nr 1 is Customer Servi...
Undecided customer
Reply (1)
Volpes, The Home of Linen’s reply
08 May 2025 at 12:36
Hi Petro

Thank you for reaching out and we are truly sorry to hear about your experience. We understand your frustration and take your feedback seriously. 

We have escalated your concern and our Customer Service team is already in contact with you to get this sorted as quickly as possible.
We acknowledge the issues you've raised regarding our communication channels and are addressing them with urg...
4 reviews | Active since Nov 2021
04 May 2025 at 00:04

Terrible customer services and products

I want to give you guys a -100% because you and the products you sell frustrate me!!!! Your bedding is absolutely terrible and after enduring the terrible nature of this I wanted to share my experience with you of how bad the experience I have with your product. Regardless of having the purchase date pass so far back you still wanted to get to the core of my problem, you asked for my receipts and I sent then u requested I s...
Reply (1)
Volpes, The Home of Linen’s reply
05 May 2025 at 16:15
Hi Margaret

Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced. 

While we’re glad the issue has now been resolved, we acknowledge that the process did not meet your expectations, and for that, we are truly sorry. 

We’ve shared your experience with our team as part of our ongoing efforts to improve, and we truly appreciate y...
4 reviews | Active since Apr 2013
03 May 2025 at 16:11

Poor service and company policies

Terrible service from Volpes New Market Mall, and I guess Volpes policies in general. Paid up front for a product which unfortunately wasn’t in stock at the time 2 weeks ago. I’ve had to personally follow up with the store twice to check if the product has arrived after 2 weeks. Was told last week that the product would arrive this week. This after we were told the product would arrive the first week after purchase. Low ...
Undecided customer
Reply (1)
Volpes, The Home of Linen’s reply
05 May 2025 at 10:43
Hi Schalk

Thank you for your feedback, and I sincerely apologize for the frustration and inconvenience you experienced. We understand how disappointing it must have been to wait for your order and then face delays in both communication and the refund process. 

While we are pleased to confirm that the matter has now been resolved, we acknowledge that this situation did not reflect the level...
1 review | Active since Apr 2025
09 Apr 2025 at 19:28

Poor service delivery😠

I bought a duvet set on the 24th of March. I found the samething cheaper somewhere else and i took it back for a refund on the 28th of March of which i was promised a refund within 4 days, it's now 12 days my money is not back yet, called the store on the 7th i was promised a follow up but my details were not taken down. Called again today was told the manager went out and he/she will call me back, i never received a call f...
Reply (1)
Volpes, The Home of Linen’s reply
10 Apr 2025 at 11:44
Hi NoIuthando 

We completely understand your frustration and we are really sorry for the inconvenience this has caused. 

Please know that we are actively working to get this resolved for you as quickly as possible. 
Your refund is important to us and we’re doing everything we can to ensure it’s processed without any further delays. 

We appreciate your patience and will update...
4 reviews | Active since Jan 2015
19 Mar 2025 at 17:50

Poor Deliver Service

Ordered linen 10 days ago and my order has only been processed, nothing further. It doesn't help me with guests arriving this weekend in 2 days. DO NOT ORDER ITEMS FOR DELIVERY UNLESS YOU HAVE AN ENDLESS AMOUNT OF TIME TO WAIT
Reply (0)
1 review | Active since Mar 2025
19 Mar 2025 at 13:16

Quilts

I have bought 2 Quilts at Volpes in December the one after 1st Wash completely lost all colour.I returned it to the store and exchanged it for a different set.The other Quilt now after 1st wash Threading came loose making the strings to hang.I only buy my bedding from Volpes im not happy with this purchase now I have to deal with phonecalls and staff that tell me to call later.
Unhappy customer
Reply (0)
8 reviews | Active since Jan 2019
01 Mar 2025 at 11:35

Volpes emails so annoying!

Please stop your incessant emails. I cannot unsubscribe!!!!
Unhappy customer
Reply (1)
Volpes, The Home of Linen’s reply
06 Mar 2025 at 12:49
Hi Tracey
 
Please accept our sincere apologies for the inconvenience you've experienced while trying to unsubscribe.

Your feedback is important to us, and I want to assure you that we’re actively working to resolve this issue. We are taking the necessary steps to remove your number from our marketing communications, as requested.

We appreciate you bringing this to ...

About Hellopeter
Tips for writing helpful reviews
i
Avoid having your review removed
i
How we combat fake reviews
i