WORST SERVICE

I am extremely disappointed with the service I received from Volpes (TFG Group). We purchased bedding worth R88,000 and made an EFT payment from FNB to FNB, expecting the transaction to be processed promptly.

To our surprise, Volpes refused to release our order because they claim payments are only allocated after 48 hours. At no point during the purchasing process were we informed that there would be a 48-hour delay in allocating EFT payments. Had we been made aware of this, we could have planned accordingly or used an alternative payment method.

We have been loyal customers of Volpes for many years and have purchased bedding for all of our lodge establishments through them. Over the years, we have spent significant amounts with Volpes, yet we have never experienced such poor service and lack of communication.

It is completely unacceptable to hold a customer’s order after payment has been made, especially when there was no prior disclosure of these procedures. The lack of transparency, poor customer service, and unwillingness to assist a long-standing customer have left us extremely frustrated.

This experience has seriously damaged our confidence in Volpes and the TFG Group. As a result of the way this matter has been handled, we have made the decision to move all of our future bedding and linen business to another supplier. Losing a loyal customer over something that could have been avoided through proper communication is disappointing for everyone involved.

We would not expect this level of service from a company of this size and reputation. Absolutely unacceptable.