1 reviews | Active since Feb 2023
WORST CUSTOMER SERVICE EVER - NO SERVICE
When reviewing all the complaints about Volpes online purchasing platform and how literally nobody at the call centre is helpfull, more like telling lies all the time, "ma'am, 3-5 days, then package will be delivered", it made me really worried about my own order that has not been delivered as yet, it has been over a month and the call centre agents are all full of stories, and the online tracker does not even show that the package has been packed. I honestly do not know what to do anymore, as they are not responding to any emails. The ****iness of this company to not even respond to one single complaint on the HelloPeter platform. To anybody that thinks of buying things from Volpes online, DO NOT DO IT!!! STAY AWAY, WORST CUSTOMER SERVICE EVER, THEY DO NOT EVEN DESERVE A 1 STAR, A ZERO IS GOOD ENOUGH, as that is what customer service means to them...ZERO, NADA!!
When reviewing the complaints about our online purchasing platform we are devastated, embarrassed and so disappointed. You will notice that this has been over a specific period, a time when we experienced a series of operational problems.
We want to extend our heartfelt apologies for the delays and lack of assistance you've encountered. It's disheartening to hear that our call center agents have not provided the level of support and transparency that we strive for. We take your concerns seriously, and rest assured, we are actively investigating the issues with our call center team to ensure that such instances do not recur.
We also acknowledge your frustration with the lack of responsiveness on external platforms such as HelloPeter. we are taking proactive steps to address all customer feedback and concerns across all channels.
Your experience does not reflect the level of service we aim to provide, and we genuinely appreciate your candor in bringing these issues to our attention. We value your patronage and are committed to regaining your trust.
Please accept our sincerest apologies once again, and hopefully you will allow us another chance to be better.
Warm regards
Volpes, The Home of Linen
When reviewing the complaints about our online purchasing platform we are devastated, embarrassed and so disappointed. You will notice that this has been over a specific period, a time when we experienced a series of operational problems.
We want to extend our heartfelt apologies for the delays and lack of assistance you've encountered. It's disheartening to hear that our call center agents have not provided the level of support and transparency that we strive for. We take your concerns seriously, and rest assured, we are actively investigating the issues with our call center team to ensure that such instances do not recur.
We also acknowledge your frustration with the lack of responsiveness on external platforms such as HelloPeter. we are taking proactive steps to address all customer feedback and concerns across all channels.
Your experience does not reflect the level of service we aim to provide, and we genuinely appreciate your candor in bringing these issues to our attention. We value your patronage and are committed to regaining your trust.
Please accept our sincerest apologies once again, and hopefully you will allow us another chance to be better.
Warm regards
Volpes, The Home of Linen