AG
Astrid G
1 reviews | Active since Aug 2021
07 Apr 2026, 08:45
Why does Volpes Ferndale want your ID number for rewards that apparently is only applicable to Discovery members ?
Friendly staff abd helpful staff,just curious as to why they insist on you giving them your ID number that's apparently for rewards,but when I googled this it's only for Discovery members. I am not a Discovery member so why not just specify that its only for Discovery members? Also,I don't like just giving my ID number to strangers.
Helpful (0)
Replies (1)0
Replies (1)
Volpes, The Home of Linen's replyOfficial
24 Aug 2026, 13:10Hi Astrid,
Thank you for your feedback. We’re pleased to hear that our Ferndale team was able to assist you and provide helpful service.
Regarding the request for your ID number, please note that this is a mandatory part of our process. Your ID number allows us to access your Rewards benefits, ensuring that you can enjoy the available promotions and also participate in our Swipe & Win opportunities.
We appreciate your understanding and thank you for being a valued Volpes customer.
Warm Regards,
Volpes, The Home of Linen
Warm Regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply24 Aug 2026, 13:10
Official
Hi Astrid,
Thank you for your feedback. We’re pleased to hear that our Ferndale team was able to assist you and provide helpful service.
Regarding the request for your ID number, please note that this is a mandatory part of our process. Your ID number allows us to access your Rewards benefits, ensuring that you can enjoy the available promotions and also participate in our Swipe & Win opportunities.
We appreciate your understanding and thank you for being a valued Volpes customer.
Warm Regards,
Volpes, The Home of Linen
Warm Regards,
Volpes, The Home of Linen