Where is my order?

Item: Volpes, The Home of Linen
Rating: 1
Author: Emma B

I placed an order on 29 October and on 31 October, received a notice it as packed and shipped to store shortly after, then radio silence. Has it arrived? When will it arrive? Has it been cancelled, ******? I tried to reach out via social media since there seems to be no other way and received a generic 'someone will get back to you'. REALLY? Well, they haven't and this is meant to be a high end store and nothing about it is cheap, so I am very concerned that I am now out of pocket and have no linen to show for it!

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Replies (1)

Volpes, The Home of Linen's replyOfficial

11 Nov 2025, 15:58

Hi Emma,

We sincerely apologize for the delay and the lack of updates you received regarding your order.

We understand how frustrating that must have been and appreciate your patience while this was being resolved.

We’re happy to confirm that your order was collected. Please note that we’ll be looking into the communication gap you experienced so we can improve our service going forward.

Thank you for your understanding and for choosing us, we truly appreciate your support.

Warm Regards
Volpes, The Home of Linen

Volpes, The Home of Linen's reply11 Nov 2025, 15:58

Official

We’re happy to confirm that your order was collected. Please note that we’ll be looking into the communication gap you experienced so we can improve our service going forward.

Thank you for your understanding and for choosing us, we truly appreciate your support.

Warm Regards
Volpes, The Home of Linen