Volpes - Unhappy Customer

I bought a curtain on 20th of April. They took a long time to install new rails in my house. On Monday I took the curtain out to be hung, and you could clearly see small holes in the curtain. I took it back to West Coast Mall in Vredenburg where I bought it. They refused to exchange it because I no longer had the original slips. My question is, who keeps their slips for so long, and you do not expect that Volpes will have flaws in their curtains, and I then asked for a reprint which they also refused. I printed out my bank transactions and took them along which they also didn't want to accept. This is the very first time I've experienced such poor service, and I've been buying at Volpes for years. I am extremely unhappy about the poor service. I do not want my money back – I just want a replacement. National Consumer Commission (NCC - you can use your: Bank proof also counts as proof - I did provide it and they reguse. They must be able to give proof of purchase* Stores are required by SARS to keep records of all transactions for 5 years. If you can give the date, amount, last 4 digits of card number, and store, they can almost always look up the transaction in their system and print a duplicate/till slip reprint - that they refuse as well