JE
Jacques E
1 reviews | Active since Sept 2009
09 Sept 2025, 13:53
Volpes refusing to supply the items I paid for
Bought a lot of curtains. 1 item was the wrong item they delivered. Confimred I can take it to my closes store to swap. Closes store initially said they cant do anything but the manager eventually assisted. Regionla manager would bring the items from another store. 9 days later nothing and after calling got told the regional managers phone is just ringing. Emailed info again. No response. Emailed again, no repsonse. Called thne call center twice and got put to voice message that is also full... Pathetic to have after sales service like this. Any store who takes your money and then tells u to F off needs to be closed.
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Volpes, The Home of Linen's replyOfficial
09 Sept 2025, 15:16Hi Jacques
Thank you for reaching out and I’d like to start by sincerely apologizing for the poor experience you've had with our after-sales service.
It’s completely understandable that you’re frustrated,This is certainly not the level of service we aim to provide and I’m truly sorry that you’ve been made to feel ignored and unsupported after your purchase. We will personally escalate this matter to ensure it’s prioritised. Please allow us a moment to review the details and get in touch with the relevant teams, including the regional manager to confirm the status of your exchange.
We will provide you with a proper update and resolution shortly.
Thank you for your patience and again, We are really sorry for the inconvenience caused. We value your business and are committed to putting this right.
Warm Regards
Volpes, The Home of Linen
Thank you for reaching out and I’d like to start by sincerely apologizing for the poor experience you've had with our after-sales service.
It’s completely understandable that you’re frustrated,This is certainly not the level of service we aim to provide and I’m truly sorry that you’ve been made to feel ignored and unsupported after your purchase. We will personally escalate this matter to ensure it’s prioritised. Please allow us a moment to review the details and get in touch with the relevant teams, including the regional manager to confirm the status of your exchange.
We will provide you with a proper update and resolution shortly.
Thank you for your patience and again, We are really sorry for the inconvenience caused. We value your business and are committed to putting this right.
Warm Regards
Volpes, The Home of Linen
Volpes, The Home of Linen's reply09 Sept 2025, 15:16
Official
Hi Jacques
Thank you for reaching out and I’d like to start by sincerely apologizing for the poor experience you've had with our after-sales service.
It’s completely understandable that you’re frustrated,This is certainly not the level of service we aim to provide and I’m truly sorry that you’ve been made to feel ignored and unsupported after your purchase. We will personally escalate this matter to ensure it’s prioritised. Please allow us a moment to review the details and get in touch with the relevant teams, including the regional manager to confirm the status of your exchange.
We will provide you with a proper update and resolution shortly.
Thank you for your patience and again, We are really sorry for the inconvenience caused. We value your business and are committed to putting this right.
Warm Regards
Volpes, The Home of Linen
Thank you for reaching out and I’d like to start by sincerely apologizing for the poor experience you've had with our after-sales service.
It’s completely understandable that you’re frustrated,This is certainly not the level of service we aim to provide and I’m truly sorry that you’ve been made to feel ignored and unsupported after your purchase. We will personally escalate this matter to ensure it’s prioritised. Please allow us a moment to review the details and get in touch with the relevant teams, including the regional manager to confirm the status of your exchange.
We will provide you with a proper update and resolution shortly.
Thank you for your patience and again, We are really sorry for the inconvenience caused. We value your business and are committed to putting this right.
Warm Regards
Volpes, The Home of Linen