DS
Dominique S
1 reviews | Active since Jun 2020
08 Apr 2024, 09:19
Volpes is useless
I order a sheet on the the 6th of march. I have sent email after email and no response. It is now a month i have been waiting and nothing!! This is beyond ridiculous and such bad service.
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Volpes, The Home of Linen's replyOfficial
22 May 2024, 14:28Hi Dominique,
We genuinely regret the frustrations you've experienced, and we apologize wholeheartedly for the lack of communication. This isn’t our usual standard, and we take full responsibility for the oversight.
During the period you mentioned, we encountered a technical glitch which resulted in high call volumes, contributing to the delay in addressing your concerns. We want to assure you that the issue has been resolved, and we are implementing measures to prevent such occurrences in the future.
Thank you for bringing this matter to our attention. Please know that we are committed to resolving it to your satisfaction and ensuring a smoother experience with us moving forward.
Please feel free to reach out to us if you require any further assistance.
Warm regards,
Volpes, The Home of Linen
We genuinely regret the frustrations you've experienced, and we apologize wholeheartedly for the lack of communication. This isn’t our usual standard, and we take full responsibility for the oversight.
During the period you mentioned, we encountered a technical glitch which resulted in high call volumes, contributing to the delay in addressing your concerns. We want to assure you that the issue has been resolved, and we are implementing measures to prevent such occurrences in the future.
Thank you for bringing this matter to our attention. Please know that we are committed to resolving it to your satisfaction and ensuring a smoother experience with us moving forward.
Please feel free to reach out to us if you require any further assistance.
Warm regards,
Volpes, The Home of Linen
Best regards,
Volpes, The Home of Linen's reply22 May 2024, 14:28
Official
Hi Dominique,
We genuinely regret the frustrations you've experienced, and we apologize wholeheartedly for the lack of communication. This isn’t our usual standard, and we take full responsibility for the oversight.
During the period you mentioned, we encountered a technical glitch which resulted in high call volumes, contributing to the delay in addressing your concerns. We want to assure you that the issue has been resolved, and we are implementing measures to prevent such occurrences in the future.
Thank you for bringing this matter to our attention. Please know that we are committed to resolving it to your satisfaction and ensuring a smoother experience with us moving forward.
Please feel free to reach out to us if you require any further assistance.
Warm regards,
Volpes, The Home of Linen
We genuinely regret the frustrations you've experienced, and we apologize wholeheartedly for the lack of communication. This isn’t our usual standard, and we take full responsibility for the oversight.
During the period you mentioned, we encountered a technical glitch which resulted in high call volumes, contributing to the delay in addressing your concerns. We want to assure you that the issue has been resolved, and we are implementing measures to prevent such occurrences in the future.
Thank you for bringing this matter to our attention. Please know that we are committed to resolving it to your satisfaction and ensuring a smoother experience with us moving forward.
Please feel free to reach out to us if you require any further assistance.
Warm regards,
Volpes, The Home of Linen
Best regards,