ML
Mashadi L
1 reviews | Active since Apr 2024
02 Apr 2024, 17:47
Volpes is horrible.
I made an order with volpes on the 12th of March 2024, till now I have not received my package. They ignore calls and emails as I have been reaching out numerous times. I even sent a text on insta and they said they are still investigating till now, went on to twitter as well and they did what they do best “ ignore “ I am really soo mad and disappointed in them. No store was able to assist cos the order was made online and not via the store.
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Volpes, The Home of Linen's replyOfficial
22 May 2024, 15:04Hi Mashadi,
Thank you for taking our call to discuss the above matter.
We would like to acknowledge that we recently experienced a technical glitch, resulting in delayed deliveries beyond our provided time frame. We deeply apologize for the inconvenience this has caused you. Additionally, during this period, we encountered a higher-than-normal volume of calls, and we apologize for the lack of communication you may have experienced.
We too acknowledge the lack of assistance that a store could provide and will endeavor to equip the teams so they can assist.
Rest assured; we have taken the necessary steps to prevent such occurrences in the future. Your patience and understanding while we resolved your issue are greatly appreciated.
We also want to express our gratitude for your feedback, as we continuously strive to learn and improve. Our goal is to restore your faith in us, and we hope to see you shopping with us again soon.
Thank you again for your understanding.
Warm regards,
Volpes, The Home of Linen
Thank you for taking our call to discuss the above matter.
We would like to acknowledge that we recently experienced a technical glitch, resulting in delayed deliveries beyond our provided time frame. We deeply apologize for the inconvenience this has caused you. Additionally, during this period, we encountered a higher-than-normal volume of calls, and we apologize for the lack of communication you may have experienced.
We too acknowledge the lack of assistance that a store could provide and will endeavor to equip the teams so they can assist.
Rest assured; we have taken the necessary steps to prevent such occurrences in the future. Your patience and understanding while we resolved your issue are greatly appreciated.
We also want to express our gratitude for your feedback, as we continuously strive to learn and improve. Our goal is to restore your faith in us, and we hope to see you shopping with us again soon.
Thank you again for your understanding.
Warm regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply22 May 2024, 15:04
Official
Hi Mashadi,
Thank you for taking our call to discuss the above matter.
We would like to acknowledge that we recently experienced a technical glitch, resulting in delayed deliveries beyond our provided time frame. We deeply apologize for the inconvenience this has caused you. Additionally, during this period, we encountered a higher-than-normal volume of calls, and we apologize for the lack of communication you may have experienced.
We too acknowledge the lack of assistance that a store could provide and will endeavor to equip the teams so they can assist.
Rest assured; we have taken the necessary steps to prevent such occurrences in the future. Your patience and understanding while we resolved your issue are greatly appreciated.
We also want to express our gratitude for your feedback, as we continuously strive to learn and improve. Our goal is to restore your faith in us, and we hope to see you shopping with us again soon.
Thank you again for your understanding.
Warm regards,
Volpes, The Home of Linen
Thank you for taking our call to discuss the above matter.
We would like to acknowledge that we recently experienced a technical glitch, resulting in delayed deliveries beyond our provided time frame. We deeply apologize for the inconvenience this has caused you. Additionally, during this period, we encountered a higher-than-normal volume of calls, and we apologize for the lack of communication you may have experienced.
We too acknowledge the lack of assistance that a store could provide and will endeavor to equip the teams so they can assist.
Rest assured; we have taken the necessary steps to prevent such occurrences in the future. Your patience and understanding while we resolved your issue are greatly appreciated.
We also want to express our gratitude for your feedback, as we continuously strive to learn and improve. Our goal is to restore your faith in us, and we hope to see you shopping with us again soon.
Thank you again for your understanding.
Warm regards,
Volpes, The Home of Linen