AM
Aropo M
1 reviews | Active since May 2024
21 May 2024, 19:33
Volpes horrible customer service
I purchased a duvet inner Thursday the 16th May and when I got home. It didn't fit my bed as it was too small, so I took it back on the 18th ****erally 2 days) after, to exchange to a bigger size, so they didn't allow me to exchange my duvet inner as it doesn't comply with return policy(which I wasn't told when I bought it, as it's custom lately to tell customers about the return policy during the purchasing of the duvet) , The label was torn off and I was only aware of this once I brought the duvet back.. The were very rude to me including the manager. They couldn't explain to me in a nice fashioned way about their Policy. They suggested I sell the duvet because they won't take it back. Horrible service
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Volpes, The Home of Linen's replyOfficial
24 May 2024, 14:40Hi Aropo, Thank you for taking our call and giving us the opportunity to resolve the issue you encountered. Your feedback is invaluable to us, and we sincerely appreciate you sharing your experience. We want to assure you that we are taking immediate measures to prevent any recurrence of this issue. Additional training will be provided to our store manager and staff to ensure that our service meets the high standards we strive for. Thank you once again for allowing us to address this matter and turn your experience around. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us. Thank you for your understanding and patience. Warm Regards Volpes, The Home of Linen
Volpes, The Home of Linen's reply24 May 2024, 14:40
Official
Hi Aropo, Thank you for taking our call and giving us the opportunity to resolve the issue you encountered. Your feedback is invaluable to us, and we sincerely appreciate you sharing your experience. We want to assure you that we are taking immediate measures to prevent any recurrence of this issue. Additional training will be provided to our store manager and staff to ensure that our service meets the high standards we strive for. Thank you once again for allowing us to address this matter and turn your experience around. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us. Thank you for your understanding and patience. Warm Regards Volpes, The Home of Linen