VOLPES HOME OF LINEN

Item: Volpes, The Home of Linen
Rating: 1
Author: Tanya R

We ordered block out curtains and accessories over 2 weeks ago. To be collected at the Gateway store. Despite numerous phonecalls to the Gateway store (no -one can even confirm the order) and much worse, several emails to their registered contact email address - everything has been ignored. It's as if my curtain order was never placed except it is visible under orders on their website. I have never received such shocking service from a retailer before!

Helpful (0)

Replies (1)

Volpes, The Home of Linen's replyOfficial

15 Dec 2025, 15:51

Hi Tanya

We sincerely apologize for the frustration you experienced while trying to follow up on your order. This is not the level of service we strive to provide.

We’re pleased to hear that you have received your Blockout Curtains and accessories. Although the issue has been resolved, we apologize for the poor communication and inconvenience experienced. Your feedback has been escalated to the relevant teams to ensure improvements going forward.

Thank you for your patience and please let us know if we can assist further.

Warm Regards
Volpes, The Home of Linen

Volpes, The Home of Linen's reply15 Dec 2025, 15:51

Official

Hi Tanya

We sincerely apologize for the frustration you experienced while trying to follow up on your order. This is not the level of service we strive to provide.