sL
stephen L
1 reviews | Active since Feb 2013
12 Mar 2026, 14:19
VOLPES DEPLORABLE AND REPREHENSIBLE CUSTOMER SERVICE
I've had a deplorable and reprehensible experience at Volpes east rand , i had purchased a feather duvet for my wife for our anniversary amongst other additional linen spending near R9000.00 , the duvet was NEVER opened untouched and in its original package CLEARLY NOT EVEN OPENED ... my wife attempted today to return it for a credit to my account and she got the response its unhygienic..... so the moral of the story NEVER TOUCH AN ITEM FROM VOLPES ... LOOK PUT DOWN AND WALK OUT THE STORE ...... THEY NOT WOOLWORTHS SO GO TO WOOLWORTTHS
Helpful (0)
Replies (1)0
Replies (1)
Volpes, The Home of Linen's replyOfficial
24 Aug 2026, 12:56Hi Stephen,
We’re sorry to hear that the pillow wasn’t quite right for you, and we understand that comfort can be a very personal choice.
Please note that, for hygiene reasons, Duvet inners are unfortunately not eligible for returns or exchanges. To help customers choose the right comfort level, we have Duvet testers available in our stores so you can feel them before purchasing.
We apologize for any disappointment this may cause and appreciate your understanding.
Warm Regards,
Volpes, The Home of Linen
We’re sorry to hear that the pillow wasn’t quite right for you, and we understand that comfort can be a very personal choice.
Please note that, for hygiene reasons, Duvet inners are unfortunately not eligible for returns or exchanges. To help customers choose the right comfort level, we have Duvet testers available in our stores so you can feel them before purchasing.
We apologize for any disappointment this may cause and appreciate your understanding.
Warm Regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply24 Aug 2026, 12:56
Official
Hi Stephen,
We’re sorry to hear that the pillow wasn’t quite right for you, and we understand that comfort can be a very personal choice.
Please note that, for hygiene reasons, Duvet inners are unfortunately not eligible for returns or exchanges. To help customers choose the right comfort level, we have Duvet testers available in our stores so you can feel them before purchasing.
We apologize for any disappointment this may cause and appreciate your understanding.
Warm Regards,
Volpes, The Home of Linen
We’re sorry to hear that the pillow wasn’t quite right for you, and we understand that comfort can be a very personal choice.
Please note that, for hygiene reasons, Duvet inners are unfortunately not eligible for returns or exchanges. To help customers choose the right comfort level, we have Duvet testers available in our stores so you can feel them before purchasing.
We apologize for any disappointment this may cause and appreciate your understanding.
Warm Regards,
Volpes, The Home of Linen