Volpes Customer Service - Non-Existent

I have placed an order with Volpes online on 22 November for over R4k.

After numerous phone calls to their office because they don't respond to e-mails, being given incorrect tracking numbers and numerous e-mails (eventually responding after sending a message on Facebook) where it is evident Arlene is not willing to go one extra step to try and resolve my queries, I have come to a point where I do not know how to get the items I have paid for.

The Centurion store, which I was told one part of the order will come from, has no idea about this order. I called them this morning.

The one item that was part of different delivery got lost but Dawn Wing has been brilliant to try and correct this issue and I have no complaints with them.

Volpes on the other hand...

Their website states it can take up to one week for goods to be delivered unless items are out of stock in which case they will notify you. I have not received any notification, however today marks 2 weeks.

Sometimes things do go wrong and that's ok, but the lack of willingness to help from Volpes, not answering questions and not being able to tell me where my parcels are, leaves a fowl taste in ones mouth.