TM
Tedd M
1 reviews | Active since Nov 2023
12 Mar 2024, 11:13
Volpes and its **** of online services.
Volpes has lost its touch, totally useless online service to be honest. I've since placed an order online on the 1st of March 2024 and the status still says order being processed. It has been over 7 working day going to the 10th working day, but there hasn't been any update nor contact from Volpes. Why pay delivery fee if items won't be delivered within the specified timeframe if not less. The status on their site still says order is being processed since the 1st of March, now it's the 12 of March. If you cannot uphold customer service, please inform people so that we stop buying **** from you and beg for good service with money we paid.
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Volpes, The Home of Linen's replyOfficial
22 May 2024, 12:54Hi Tedd,
We want to extend our heartfelt apologies for any inconvenience you encountered with your recent Volpes online order. We had experienced a technical glitch which resulted in delays, preventing us from delivering your order within the promised time-frame. Please note that the issue has now been resolved, and we are actively taking steps to prevent similar occurrences in the future.
We want to extend our heartfelt apologies for any inconvenience you encountered with your recent Volpes online order. We had experienced a technical glitch which resulted in delays, preventing us from delivering your order within the promised time-frame. Please note that the issue has now been resolved, and we are actively taking steps to prevent similar occurrences in the future.
Your feedback is invaluable to us in this process, and we genuinely appreciate you bringing this matter to our attention. We sincerely hope that you will give us another opportunity to serve you better in the future.
Thank you again for your understanding, and we look forward to the possibility of welcoming you back as a satisfied customer soon.
Please feel free to reach out to us if you require any further assistance.
Please feel free to reach out to us if you require any further assistance.
Warm regards,
Volpes, The Home of Linen
Volpes, The Home of Linen's reply22 May 2024, 12:54
Official
Hi Tedd,
We want to extend our heartfelt apologies for any inconvenience you encountered with your recent Volpes online order. We had experienced a technical glitch which resulted in delays, preventing us from delivering your order within the promised time-frame. Please note that the issue has now been resolved, and we are actively taking steps to prevent similar occurrences in the future.
We want to extend our heartfelt apologies for any inconvenience you encountered with your recent Volpes online order. We had experienced a technical glitch which resulted in delays, preventing us from delivering your order within the promised time-frame. Please note that the issue has now been resolved, and we are actively taking steps to prevent similar occurrences in the future.
Your feedback is invaluable to us in this process, and we genuinely appreciate you bringing this matter to our attention. We sincerely hope that you will give us another opportunity to serve you better in the future.
Thank you again for your understanding, and we look forward to the possibility of welcoming you back as a satisfied customer soon.
Please feel free to reach out to us if you require any further assistance.
Please feel free to reach out to us if you require any further assistance.
Warm regards,
Volpes, The Home of Linen