1 reviews | Active since Feb 2023
VOLPES and BASH
Since 2000, I was "sold" on VOLPES product QUALITY, numerous years online ordering, agreeable bit more expensive than general chain "equivalents". My Home & Cottage & Chalet don't have curtains, bedding sheeting, pillows etc that's NOT purchased from Volpes!
April viewed "seasonal specials" on the App, by pure luck 'created profile'/login with "BASH". Hubby and I visited the shop, at K90 centre! MISTAKE, HUGE MISTAKE!...
Approached by young inexperienced floor sales person, whom "smothered" me, he didn't understood that I wanted to see actual bathroom towels that were on promotion, but it didn't deter him, TWICE he shoved [seemed like bluish fluffy throws] right into my face, totally ignoring my request. Right there, the planned shopping list disappeared!
At the counter, oldish gentleman, became completely panic-stricken, informed me if I don't have a TFG card, I'm not eligible for any discounts! Huge confusion, a gentleman stepped in, obviously either Senior/Floor Manager, explained new requirement of logging into "BASH" account in order to qualify for said discount[s], but, still not the end of this nightmare, I had to make three [3] different transactions, reason, the system won't give me the second item's promo discount... How sad, after 23+ years, I'm forced to start shopping around!
Then ABSOLUTE WORST, HELLISH NIGHTMARE started with BASH! Their Sales/Promo Pitched E-mails flooded my inbox! You can unsubscribe from one category, doesn’t stop, finally tag each as SPAM! They advertise thousands of products! TOTALLY DISAPPOINTED!
Thank you for sharing your detailed feedback. We sincerely apologise for the disappointing experience, particularly as you have been a loyal Volpes customer for many years.
We are sorry to hear about the service you received in-store and the challenges you experienced with the promotional discounts and BASH communications. Your feedback has been noted and will be shared with the relevant teams for review.
We truly value your long-standing support and regret that this experience has left you feeling disappointed.
Warm Regards,
Volpes, The Home of Linen
Thank you for sharing your detailed feedback. We sincerely apologise for the disappointing experience, particularly as you have been a loyal Volpes customer for many years.
We are sorry to hear about the service you received in-store and the challenges you experienced with the promotional discounts and BASH communications. Your feedback has been noted and will be shared with the relevant teams for review.
We truly value your long-standing support and regret that this experience has left you feeling disappointed.
Warm Regards,
Volpes, The Home of Linen